Support That Scales
When Brian Miller began assembling PCs in his parents’ garage as a teenager, he was learning to be the go-to tech guy for family and friends. Quickly gaining a handful of clients, it didn’t take long for Brian to see that his professional life was already taking shape. In 2007, he and another IT professional formed an early partnership to start FusionTek, a managed services provider (MSP) based in Kirkland, WA. Four years later, Brian bought out his partner, taking full control of the company’s vision and direction.
From the outset, Miller believed the only sustainable MSP model combined technical excellence with exceptional customer service. This philosophy has driven operations from the top down, from company culture, process design, and the service catalog. His dual focus has also shaped how FusionTek evaluates opportunities for growth, ensuring that every expansion effort reinforces its commitment to both performance and client experience.
Over the last 24 months the company has completed four strategic acquisitions – ITSource, dpe Systems, US Resources, and Amarok MSP – expanding FusionTek’s geographic footholds from the Puget Sound to Washington, D.C., and Tampa, Florida. While each firm varied in size and specialty, they shared three key attributes: a strong culture, skilled IT talent, and complementary services. The alignment has allowed the company to fold each acquisition into its tech stack quickly, improving efficiency, lowering costs, and strengthening its capabilities in hardware, security, cloud service, and custom software development. Efficient integration is a priority for Miller, who wants every member of the team to provide a consistent client experience regardless of the client’s problem or their geography.
“Clients reach out when productivity stops,” Miller says. “If we’re not routing the ticket to the right engineer and setting the correct urgency in minutes, we’ve already failed.”
But, adding new people, new customers, and new data has continued to make FusionTek smarter. The team recently launched AI-powered workflow tools to classify, prioritize, and escalate service tickets automatically, trimming response times and flagging at-risk interactions to keep customers’ data and systems safe.
The company is also harnessing AI-powered dashboards, developed in partnership with Turning Point Strategic Advisors, to surface insights from a growing volume of internal data. “The business is much more complex with 100 employees than it was with ten,” Miller explains, “Turning Point’s dashboards are amazing, merging different data sets to give us real-time evidence for decision-making.” These dashboards guide everything from working capital management to deal structuring, and have been especially critical during FusionTek’s recent M&A activity. “Turning Point has been a long-time partner in helping us level up our finances, ensuring we have the right internal controls, and the financial relationships needed to keep scaling,” Miller adds.
“FusionTek, under Brian’s thorough leadership, has added not just clients and capabilities, but momentum,” notes Alan Chaffee, CEO of Turning Point Strategic Advisors. “The company has evolved from ensuring the equipment worked to making sure we can all be more secure, more productive, and more effective.”
With additional acquisition conversations underway, Miller’s vision for the future isn’t just about getting bigger, it’s about being better. Through it all, Miller’s approach remains grounded: build thoughtfully, lead with integrity, and stay laser-focused on delivering value for both customers and the team that serves them.
